Collections Specialist

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

Location: USA - Iselin, Wood Ave 

Division: Air & Sea 
Job Posting Title: Collections Specialist 
Time Type: Full Time

Under the direction of the Collections Supervisor, the Collections Specialist is responsible for the collection of the outstanding accounts receivables for market and national accounts.  This position handles customer service issues by interacting with clients and internal departments to expedite customer payments, resolve customer disputes and ultimately increase cash flow.
 
ESSENTIAL FUNCTIONS:

Manage collection requirements for multi-million dollar portfolio of accounts.
Communicate with customers via verbal and written communication to ensure the collection of outstanding accounts receivable.
Provide ongoing customer service to account contacts by providing reports, handling special requests and handling data submission of invoices. Provides statements and invoices to customers as required.
Resolve customer discrepancy claims or nonpayment issues by appropriately raising issues to Billing and Sales Administration.
Process credit card transactions, refunds, adjustments and recommend write offs as needed.
Prepare required documentation for placing accounts with third party agents.
Generate status reports of portfolio aging and payments.
Provide coverage for other Collection Specialists as needed.
Special projects as directed by the Credit & Collection Management.
 
ADDITIONAL FUNCTIONS:

Supports and exhibits behavior consistent with the Company's culture
Acts with diplomacy as a representative of the Finance Department.
Performs other related duties as required.  

MINIMUM QUALIFICATIONS:

Two (2) years of experience in credit and collections.
Must demonstrate ability to use Microsoft applications, specifically Excel (advanced Excel a plus)
Qualified candidates must possess an Associate's Degree or post high school education/training. Must be professional in appearance and manner.
Ability to handle multiple projects at once.
SAP a strong plus
Required to interact professionally with customers and internal departments at all times.
Ability to work independently and as part of a team.
Strong oral and written communication skills.
Experience working at a large shipping or transportation company a plus.

For this position, the expected base pay is: $20.50 - $27.75 / Hourly.  Actual base compensation will be determined based on various factors including job-related knowledge, geographical location, skills, experience, and other objective business considerations.

DSV does not accept unsolicited agency resumes.  Please do not forward unsolicited resumes to our website, employees, or Human Resources.  DSV will not be responsible for any agency fees associated with unsolicited resumes.  Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.

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